If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and
financial services organizations in the world, with operations in 64 countries
and territories. We aim to be where the growth is, enabling businesses to
thrive and economies to prosper, and, ultimately, helping people to fulfil
their hopes and realise their ambitions.
We are currently seeking a professional to
join our team in the role of **Bilingual Call Center Customer Service**,
this role is responsible of attending client requirement in financial services through
phone calls and keep sticked to Know Your Customer (KYC), Anti-money Laundering
and Compliance Best Practices.
**Principal Responsibilities of the Role**:
- Analysis and Review of client support requirements based on the best practices thought during the onboarding of the role
- Review of quality and correct process following within the bank protocols for client attention
- Keep in contact with stakeholders and mangers of the area to update reports
Requirements for the Role:
- **Advanced Conversational English Skills to maintain effective conversations with international clients and stakeholders**
- Experience on Customer Service or Call Centers




- University finished or in process of titillation that will be completed in 1 year of 6 months
- 1 year of experience on Call Centers focused on Customer Support and Service is a plus that will be consider to upgrade compensation offer.
What we offer for you:
- **Banking Benefits over the Law**
- **Professional Growth in Middle Term**
- **+15% salary over the market average salary**
- **International Exposure of clients and networking**
- **Flexible schedules if needed during your titillation period**
**Due to the urgency of hiring of this role the first postulations will be contacted as soon as possible and have the priority of hiring**
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: $16,000.00 - $23,000.00 al mes
Beneficios:
- Descuento de empleados
- Descuento de gimnasio
- Descuentos y precios preferenciales
- Horarios flexibles
- Programa de referidos
- Seguro de gastos médicos
- Protegido de vida
- Servicio de comedor
Pago complementario:
- Bono de productividad
Tipo de jornada:
- Lunes a viernes
Pregunta(s) de postulación:
- ¿Tienes experiência en Call Centers bilingües?
Escolaridad:
- Primaria (Deseable)
Experiência:
- Atención al cliente: 1 año (Deseable)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: remoto híbrido en Azcapotzalco, CDMX

📌 Bilingual Customer Service Agent (Azcapotzalco)
🏢 Hsbc
📍 Azcapotzalco