**Responsibilities**:
**1.Ticket management**: follow up the processing progress of ticktes, promote the relevant responsible departments to ensure that the ticktes orders are timely procesed and closed; improve the ticket processed rate.
**2.Problem tracking**: According to data analysis, find out the cause of complaint problems, communicate solutions with relevant departments, and promote problem solving.
**3.Service Quality Improvement**: Monitor regional tickets complaints, analyze the causes of problematic outlets based on data, communicate and coordinate with relevant departments in a timely manner to reduce the complaint rate and improve the quality of delivery services.
**4.Data analysis**: regularly analyze the operation index data,



feedback the problems of each link according to the data, and inform the operation department in time to promote the improvement of time efficiency.
**Job requirements**:
1.Strong data analysis ability, able to insight service quality problems through data.
2.Good communication and coordination skills, able to work effectively with team members and other departments.
3.Meticulous and patient, strong sense of responsibility, with strong teamwork spirit.
4.Ability to skillfully use office software, such as Excel, Word, etc.
5. English can be used as a working language.

📌 Quality Control Specialist (Cuautlancingo)
🏢 iMile Delivery
📍 Cuautlancingo