Perfil Nivel 1 (N1) - Soporte Operativo / Mesa de Ayuda Técnica
Inetum
Customer Success & Support Mexico City Mexico Remote Junior Permanent Jul 31, 2026
What You'll Do
Perform basic Linux operations using the console, including directory navigation and log review. Execute predefined commands for operational validations and handle incidents through a ticketing tool. Monitor services and applications, validate operational flows after changes, and communicate effectively with end users and technical areas.
What We're Looking For
Basic knowledge of Linux and SQL, with experience in technical support or help desk roles preferred. Ability to execute basic functional tests and follow documented test cases. Must be available to work under metrics and SLA compliance.
What We Offer
Continuous training programs and certifications are offered, along with access to learning platforms. The company promotes a culture of innovation and collaboration, providing opportunities for growth in international projects.
Additional Information
Experience Level
Junior
Employment Type permanent
Work Mode
Remote
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