**_Important Information:_**:
- **Years of Experience**: 3+ years in IT Support or related field
- **Job Mode**: Full-time
- **Work Mode**: Remote
***_Job Summary:_**:
The IT Support position is a critical role designed to identify, implement, and maintain the optimal IT structure for an organization of our size and needs. Reporting to the CTO and working collaboratively with a fractional CISO and DevOps/Application Security team, this position combines technical expertise with excellent communication and collaboration skills.
**_ Responsibilities and Duties:_**:
- Establish a structured technical support service for staff.
- Audit the current Mobile Device Management (MDM) solution for best practices, implement improvements, and increase automation in onboarding/offboarding processes.
- Audit adoption rates of the password management tool, providing training or support for departments with low adoption.
- Develop and implement policies and procedures aligned with the NIST framework, including expanding security training to incorporate phishing campaigns.
- Draft recommendations for policies on emerging topics such as AI usage.
- Audit and enhance Google Workspace configurations, improving onboarding/offboarding processes where necessary.
**_Qualifications and Skills:_**:
- Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
- Proven experience in IT support and infrastructure management.
- Strong understanding of IT security principles,



including NIST framework implementation.
- Ability to assess and audit IT systems and processes.
- Excellent communication and interpersonal skills to collaborate with cross-functional teams.
**_Role-specific Requirements:_**:
- Demonstrated experience in managing MDM solutions and improving automation.
- Experience implementing policies for IT systems, security training, and employee education.
- Familiarity with Google Workspace and its configurations.
**_Technologies:_**:
- MDM solutions
- Password management tools
- Google Workspace
- Security training tools and phishing campaign platforms
**_Skillset Competencies:_**:
- IT infrastructure and technical support
- Security policy implementation
- Process auditing and optimization
- Effective collaboration and problem-solving
**_About Encora_**:
Encora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

📌 IT Support (Ciudad de México)
🏢 Encora
📍 Ciudad de México