Responsible for servicing external and internal customer needs and proactively participating in the operation process
**Junior**
- BS in Business Management, Economics, Marketing, International Trade, or Industrial and/or Process Engineer or equivalent years of experience
- From 1 up to 3 years in a similar role is preferred.
- Responsible for portfolio of account(s) under general supervision
**Mid**
- BS in Business Management, Economics, Marketing, International Trade, or Industrial and/or Process Engineer or equivalent years of experience
- 3 - 4 years in a similar role is preferred.
- Responsible for portfolio of customers, works independently, interaction with customer has direct impact on customer relationship
- Profound knowledge on rules, regulations/laws for own (relatively complex) working area.
- Notices bottlenecks, suggests solutions and attunes with senior colleagues when needed.
**Key activities and general responsibilities**
Outbound order receipt / Inbound purchase write-up & Processing
- Receive and process orders/purchase write up
- Assure ownership of operational costs.
- Validate Quality Assurance approval of vendor/item and certification link.
Logistics (Inbound)
- Follow up in a timely matter on a production-ready date with the supplier.
- Close communication with the Quality Assurance team for shipment approvals.
- Import product into the USA, according to the purchase terms.
- Follow up the release of shipments with Steam Shipping Lines, terminals, and Customs brokers.
- Provide the finance team with the necessary information about each shipment and keep track of payment status.
- Manage relationships with the warehouses,



and keep the internal system updated to match warehouse inventory.
- Track shipments and update the system.
Sales Support
- Support Account Managers / Traders with specific accounts.
- Answer customer inquiries.
- Communicate issues/challenges to the Trade team.
- Support Sr. Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into CRM.
- Create sales/purchase contract, call off, order and delivery confirmations, and delivery notes.
**Knowledge required**
- Experience in an Import/Export, Customer Service, and local logistics environment is preferred
- Proficiency in MS Office.
- Contact Management Systems
- Database software
- Inventory Software
- Order processing systems preferred
- Thrives and works well in tied ambiguous situations and deadline pressures well
- Time management skills
- Willingness to learn.
- Record-keeping, tracking shipping, and data analyses
- High level of initiative/proactivity
- Extremely detail-oriented
- Strong organizational skills and ability to multitask
- Customer service mindset
- Very good verbal and written English communication skill
**Hiring details**
- Prestaciones superiores a las de Ley (+Vacaciones/Prima vacacional, 30 días Aguinaldo, vales despensa, fondo de ahorro, confiable de gastos médicos mayores, bono anual variable, estacionamiento, PTO days, entre otros).
- Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)
- After anniversary, 1 day to be WFH
- Indefinite contract after training period
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📌 Customer Account Coordinator (On Site - Andares, Guadalajara) (Puerta de Hierro)
🏢 INNTECI - QUID - BGWI
📍 Puerta de Hierro