**Job Title: IT Support Specialist - Tech Support (Exact Benefits Group)**
**Location**: Remote
**Job Type**: Full-Time
**Department**: IT Support
**Reports To**: Manager
**About Us**:
At EBG, we are dedicated to providing comprehensive Medicare plans to our clients, ensuring they receive top-quality healthcare support. We are looking to expand our team with a highly motivated and detail-oriented **IT Support Specialist** who will be responsible for providing timely and effective support to our users, ensuring smooth operations related to accounts, system access, and technical troubleshooting.
**Position Overview**:
As an **IT Support Specialist**, you will be the go-to person for handling incoming support tickets and resolving technical issues related to user accounts, password resets, access blockages, and other related tasks. You’ll play a key role in maintaining a smooth and efficient work environment, ensuring that our employees and clients experience mínimal disruptions.
**Responsibilities**:
- **Support Ticket Management**: Respond to and resolve support tickets regarding account access, password resets, user accounts, and related technical issues.
- **Password Resets**: Assist employees and users with resetting passwords in a timely and secure manner.
- **Account Creation & Management**: Create and manage user accounts for internal and external users, ensuring proper system access.
- **Access Issues**: Troubleshoot and resolve issues related to blocked or restricted accounts and permissions.
- **Technical Assistance**:



Provide general IT support and troubleshooting for other technical issues as they arise.
- **Documentation**: Maintain clear and accurate documentation of support issues, resolutions, and procedures.
- **Collaboration**: Work closely with the IT team to address system issues and escalate unresolved problems as needed.
**Qualifications**:
- **Experience**: At least 1-2 years of experience in IT support or a technical helpdesk role, particularly dealing with password resets, account access issues, and troubleshooting.
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- **Problem-Solving**: Strong problem-solving skills with a focus on delivering quick and accurate solutions.
- **Attention to Detail**: A keen eye for detail and the ability to follow processes and procedures consistently.
- **Customer Service Focus**: Ability to maintain professionalism while assisting users with technical issues.
- **Preferred**: Experience with healthcare-related IT systems or knowledge of Medicare plans is a plus.
**Why Join Us?**
- **Impactful Work**: Help ensure smooth access to healthcare services by assisting our team with essential tech support.
- **Collaborative Team**: Work with a dedicated, supportive IT team that values innovation and efficiency.
Pay: $4,500.00 - $5,000.00 per week
**Experience**:
- IT Support: 1 year (required)
**Language**:
- English (required)
Work Location: Remote
Expected Start Date: 26/02/2025

📌 IT Support Specialist (México)
🏢 Vataskpros
📍 México