Are you passionate about building strong customer relationships and contributing to groundbreaking research?
As a Bilingual Contact Center Senior Specialist at Nielsen, you'll play a vital role in shaping the future of media measurement. You'll be the face of Nielsen, interacting with and supporting our valued panel families. This is an exciting opportunity to join a global leader and make a real impact.
**Responsibilities**:
- Cultivate and maintain strong relationships with Nielsen panel families.
- Conduct engaging phone interviews to verify eligibility and ensure seamless onboarding.
- Guide households on proper equipment installation and maintenance, troubleshooting technical issues remotely.
- Collect accurate device information and ensure data collection integrity.
- Exceed performance goals related to sample quality and customer satisfaction.
**What You'll Bring**:
- Fluency in both English and Spanish (written and verbal) is a must.
- Excellent communication, negotiation, and customer service skills.




- Prior sales experience is a significant plus.
- Strong proficiency in computer skills (iOS, Windows, Google Applications), software systems, and basic networking concepts (WiFi).
- Exceptional organizational and time management abilities with a proven ability to prioritize tasks.
- High school diploma or equivalent work experience.
**What We Offer**:
- Competitive Base Salary
- Above-the-law Benefits featuring medical insurance, life insurance, food vouchers, 30 days of Christmas bonus, among others.
- Adaptable Schedules (In-Office): We offer a variety of shift options to accommodate diverse needs, while working from our modern office. Exact shift details will be discussed during the interview process.
- Join a global leader and contribute to cutting-edge media measurement research.
**JOIN THE NIELSEN TEAM!

📌 Bilingual Contact Center Sr Specialist (Guadalajara)
🏢 Nielsen
📍 Guadalajara