**In your new role you will**:
- Deliver first-class **customer support**experience.
- Develop an understanding of customers' needs and processes. Act as the **'voice of the customer'**and work with internal teams to resolve customer concerns.
- Maintain and improve customer relations by evaluating **customer satisfaction**together with field sales.
- Manage and **track**opportunity pipeline**for assigned customers in CRM(Dynamics 365).
- Support customers on various topics related to opportunities, e.g. **quotes, sample delivery, availability,**product data, and forecasting.
- Ensure **data accuracy**in CRM throughout the Quote to Cash process.
- Respond to **customer requests for quotations**on a timely basis in inalignment with field sales, marketing, and pricing office.
- Ensure consistency, completeness, and **accuracy of quote**s**by cross-referencing general quote history, VPA, and other data sources.
- Work with customers and internal teams on **pricing/purchase order issues**and credit/debit notes.
- Support **VPA process**as needed.
- Accurately **forecast monthly, quarterly, and yearly sales**revenue for assigned accounts by analyzing customer orders, new launches, project/product changes, relocations, and transfer business.
- Work closely with customer plants and purchasing to address **forecast discrepancies**on a timely basis.
- Regularly **review forecasts with sales**management and provide reports as needed.
- Act as the primary interface to the customer for **product lifecycle topics.**Interface with internal teams (account management, logistics, quality,marketing) to gather additional information requested by the customer.




- Plan and manage **new product launches**at the customer to ensure seamless customer experience.
- Execute **product changes and discontinuations**in a timely manner to ensure smooth transition and support profitability targets.
- Manage **sample requests**by the customer.
- Work with sample center and marketing to **resolve lead-time/availability issues.**Track on-time delivery of samples to support key customer milestones.
- Monitor **accounts receivable and resolve credit issues**with customer inalignment with Infineon’s Credit and Collections team.
- Provide clarification of **payment terms, price discrepancies,**and credit/debit memos to Credit and Collections as necessary.
- **Track and analyze key metrics**including opportunity pipeline, revenue, and sales forecast through various sales channels.
- **Generate reports in Excel, PowerPoint, SAP, Tableau,**and other tools as needed by sales and management teams.
**Your Profile**
**You are best equipped for this task if you have**:
- An Associate or **Bachelor's Degree**in Business Administration, Economics, Accounting or a related field
- **5+ years**of experience in inside sales, sales operations, or equivalent business function
- Strong **t**eam player**with initiative and capability to work independently.
- Ability to drive towards simple, scalable **solutions**to complex business problems.




- Superior **organizational skil**ls**and attention to detail; demonstrated ability to manage multiple priorities
- Ability to clearly and easily **communicate complex analytical**results, both written and verbal.
- Fluent in **English**and Spanish
- Solid **Microsoft Office**skills (including Word, Excel, PowerPoint andAccess)
- Experience and/or knowledge of the following systems preferred**:SAP,CRM, Microsoft Dynamics 365, JDA S&OP.;
**#WeAreIn for driving decarbonization and digitalization.**
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
**Are you in?**
**We are on a journey to create the best Infineon for everyone.**
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Click here for more information about Diversity & Inclusion at Infineon.
LI-MM

📌 Senior Staff Specialist Sales Ops Analysis (Guadalajara)
🏢 Infineon Technologies
📍 Guadalajara