We offer the following benefits: 100% payroll scheme

20 days - Christmas bonus

12 days of vacation on the first year

8% (cap) saving fund

11% (cap) of food coupon

Employer-paid medical, dental, vision, and life insurance; medical insurance for employees, Gym bonus support

Education reimbursement (Up to MXN 54,000 per year)

30% vacation bonus

10 days paternity leave

Work at Home Bonus for office equipment 1-time MXN 5,000 Essential Duties

Include, but are not limited to, the following

Support being the voice of the customer for stakeholders for one product area to ensure their needs are heard and that the delivery teams are getting the support needed

Translate user and business needs into high-level requirements for work assignments of low to medium complexity by utilizing a structured process for gathering, analyzing, documenting, and managing change to assess and recommend solutions based on cost vs. benefit analysis and parallels to overall business strategy

Assist in defining acceptance criteria for product features of low to medium complexity, and ensuring they are understood by the delivery team

Define key performance indicators (KPIs) and metrics to measure product success. Monitor product performance, analyze data,



and make data-driven decisions to improve product outcomes

Maintain detailed documentation, such as gap analyses, business process flow charts, decision tables, features, and business requirements document to aid in the development and refinement of new analytical tools and processes

Provide input and support during implementation phase, composing standard operating procedures (SOPs), and participating in design reviews and walk throughs

Collaborate closely with Quality Engineering (QE) to ensure the product meets high standards of quality, performance and reliability by defining the product requirements and acceptance criteria, which are then used by the QE team to develop test plans and test cases

Monitor product performance after implementation to ensure efficiency of operations and proactively provide continuous improvement recommendations

Collaborate with engineering, design, marketing, sales, and customer support teams to ensure successful product development and launch

Facilitate communication and alignment across departments to achieve product goals

Actively participate in all squad ceremonies

Review work completed by the squad, provide feedback, and accept work, as applicable

📌 Product Owner (Tijuana)
🏢 ITJ
📍 Tijuana