The successful candidate will join the existing Production Control team and will be responsible for ensuring the smooth operation and availability of our production systems and applications. work closely with cross-functional teams to troubleshoot issues, provide technical support, and implement solutions to minimize downtime and maintain high levels of system availability. The team currently covers a 24/7 support model.

Responsibilities Ensure smooth running of all automated production processes and the general well-being of main services.

Respond to alerts, incidents, and service requests in a timely manner, troubleshooting technical issues and providing resolution or escalation as needed

Coordinate with third-party vendors and support providers to resolve issues and escalate complex technical problems when necessary.

Coordinating and maintaining day-to-day batch processing and file transmission schedules to ensure standards, schedules, and service levels are maintained.

Maintain documentation of production processes,



configurations, and troubleshooting procedures to ensure accurate and efficient support.

The role will cover a 1700-0100 GMT Skills Must have 3+ years of relevant working experience

Proficiency in batch scheduling tools and systems (e.g. Autosys), with hands-on experience in job scheduling, monitoring, and automation.

Knowledge of SQL and database concepts for querying and analysing application data

Proficiency in scripting languages (e.g., Python, PowerShell) and automation tools for system administration tasks

Strong technical skills in troubleshooting, system monitoring, and incident management. Languages:

English: C1 Advanced -> Must be willing to work Saturdays and/or Sundays as part of the oncall rota for support.

-> Shift times below (all times are British Summer Time, 3hrs before Brazil now, 5hrs Mexico)

📌 Production Control Analyst (México)
🏢 Luxoft
📍 México