Experience Required: 8-10 years.

- End-to-end Project Planning and Coordination (Activities and Resources).

- Responsible for overall project processes and deliverables.

- Project onboarding, daily tracking of performance, proactive communication, and escalation management.

- Be a Single-Point-Of-Contact (SPOC) for the customer and handle deliverables on the assigned projects.

- Drive the highest level of customer satisfaction and be a customer-referenceable account.

- Issue identification, resolution, and stakeholder management.

- Project kick-off, weekly governance, documentation, reports, and dashboards.

- Partnership with customers and stakeholders with a customer-focused mindset.

- Process and service improvement and identification of new business opportunities.

- Coordinate and handle BGV, compliance, training, and onboarding as per customer process.

- Timely escalation to internal teams to take necessary actions.

- Good team player.

- Coordinate with the internal cross-functional team and customer stakeholders and drive the job to be done.

- Timely invoicing, collection of payments,



and billing data to be sent on the 1st working day of the month to the customer.

- Daily status reporting to SDM.

- Quality control, knowledge management, and best practices sharing.

- Timely submission of reports as defined by the supervisor/customer.

- IT Operations and Service Operation.

- Handling Change Request in Project Management.

- Conduct/Participate Governance meetings with Iron/Customer stakeholders and publish Meeting Minutes (MOM).

- Maintain project documentation and course folders, SLA, and PMS.

Skillset

- 8 years of experience in Project/Program Management.

- Bachelor of Technology in Computer Science or a related field.

- Information Technology Infrastructure Library (ITIL) Certified.

- PMP or Prince 2 certified (good to have).

- Good in Spanish and English Communication as mandatory (Speaking & Writing)

- Portuguese language speaking/writing is preferable.

- Stakeholder and customer engagement experience at LATAM/Mexico is mandatory.

📌 Project Manager (Cuauhtémoc)
🏢 Iron Systems
📍 Cuauhtémoc