The Ops Sup Team Lead is an entry-level management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes
**Responsibilities**:
- Lead a small team by providing coaching and mentoring
- Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
- Provide regular status updates for all project participants as well as creating presentations for steering committee updates
- Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
- Serve as primary liaison between the key business stakeholder and technology
- Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Create and facilitate training sessions, webcast demos, User Acceptance Test scripts, and business scenarios
- Create, manage and maintain a project plan and act as the project manager for all follow ups across various departments
- Work on multiple projects in parallel, focusing on continued delivery of regulatory client deliverables such as legal statements/performance reporting/advices/letters/notices for the America's region
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.




**Qualifications**:
- Previous relevant experience preferred (combination of education/experience)
- Proficient in Microsoft Office
- Proactive leadership and motivational skills
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**Funciones**
- Manejo de base de Datos del personal de File Central
- Seguimiento y coordinación para realizar reportes
- Actualización y mantenimiento a procedimiento/ instrucción de
trabajo
- Actualización y creación de convenios de servicio y Diagramas
de flujo derivado de los procesos.
- Actualización y mantenimiento de líneas de ARCM (Descripción
del servicio, Control, Riesgo y monitoreo).
- Atencion y seguimiento, cumplir y apoyar en las auditorias tanto
externas como internas
**Requiistos**
- Experiência necesaria en Política de MCA.
- Gestión y seguimiento de issues
- Documentación de los controles, políticas, regulaciones y cumplimientos
- Conocimiento de temas de riesgo y control, governance
- Preparación de presentaciones de seguimiento
- Conocimiento en documentación de Procedimientos e Instructivos de trabajo y SLMD.**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time-
- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex/ Analista de Control y Gestion Operativo/ Ops Sup Team LeadCiudad de Mexico (Ciudad de México)
🏢 Citi
📍 Ciudad de México