The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
- Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
- Analyze Operations information and make evaluative judgements to solve problems
- Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
- Identify hiring needs to ensure adequate staffing
- Serve as a backup for manager, as needed
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.




- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- 2-5 years of related business experience including at least one-year supervisory experience
- Proficient in Microsoft Office
- Proactive leadership and motivational skills
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Lic. Económico
- Administrativo (Concluida)
Experiência minina de 3 años en Sistemas de Pensiones
- Administración de Proyectos.
Conocimiento Ley de Infonavit / Sistema de Ahorro para el Retiro / Ley de Confiable Social.
Manejo de Personal
- Indispensable.**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time-
- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex- Gerente de Retiros (Ciudad de México)
🏢 Citi
📍 Ciudad de México