**Responsibilities**:
- Manages one or more apps support teams.
- Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
- Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
- Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
- Requires awareness of audit and compliance related issues.
- Contributes to formulation of strategies for apps support and other functional areas.
- Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
- Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.
- Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or integral basis.




- Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions and deputize for the regional support manager.
- Performs other duties and functions as assigned
**Qualifications**:
- 6-10 years experience in an Apps Support role would be an added advantage, but not essential
- Experience with people management
- Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholde
**Education**:
- Bachelor’s/University degree, Master’s degree preferred
Educación:
- Licenciatura/Experiência equivalente de entre 6 a 10 años en un puesto de soporte de aplicaciones**Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time-
- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex- Applications Support Sr ManagerCiudad de Mexico (Ciudad de México)
🏢 Citi
📍 Ciudad de México