**Job Title**:Dispatcher**
**Job Summary**:
**Key Responsibilities**:
- Schedule and dispatch drivers to appropriate routes based on customer needs, driver availability, and DOT regulations.
- Communicate effectively with drivers, customers, and internal teams to provide real-time updates on load status.
- Daily check in calls morning and evening to ensure timely delivery and pick up
- Monitor and track truck locations via GPS and dispatch software.
- Respond promptly to emergencies, breakdowns, or delays; re-route drivers as necessary.
- Maintain accurate and up-to-date records of deliveries, driver logs, hours of service (HOS), and compliance documentation.
- Maintain accurate records of rate confirmations, invoices, product release forms, and POD/BOLs
- Ensure loads are assigned in a cost-effective and efficient manner.
- Collaborate with the operations manager to ensure vehicles are in proper working order.
- Resolve customer complaints or issues with professionalism and urgency.
- Prepare and review daily, weekly, and monthly reports on operational performance.
**Qualifications**:




- High school diploma or equivalent
- 2+ years of experience in customer service, dispatching, transportation, or logistics.
- Excellent communication and interpersonal skills.
- Proficient in dispatch software and Microsoft Office Suite.
- Ability to multitask, remain calm, and work well under pressure.
- Strong problem-solving and decision-making skills.
- Bilingual (English/Spanish)
- Strong understanding of DOT regulations and hours-of-service requirements.
- Strong listening and interpersonal skills
- Self-motivated and ability to work individually and with a team
**Working Conditions**:
- Remote/ Home Office-based with frequent use of computers and communication devices.
- May require extended hours, evenings, weekends, holidays, or on-call availability depending on operational needs.
Tipo de puesto: Jornada completa
Sueldo: $13,114.21 - $19,500.00 al mes
Lugar de trabajo: Empleo remoto

📌 Coordinador de Transportes (Monterrey)
🏢 Ezcon Services
📍 Monterrey