**About us**
**Job Overview**
The technology support specialist works to solve IT problems, ensures the software and hardware of all employees works correctly, creates custom solutions to automate internal processes, helps with the setup and configuration of new devices, provides training and support to users, and maintains documentation of IT procedures and solutions. They also collaborate with other departments to ensure seamless integration of technology and provide timely assistance to minimize downtime.
**Duties and Responsibilities**
- **Workstation Support**: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- **User/System Administration**:Manage user accounts, permissions, and system configurations.
- **Workstation Lifecycle Management**:Oversee the deployment, maintenance, and retirement of workstations.
- **Incident Management**:Own and resolve incidents independently and/or in collaboration with the Systems team.
- **IT Platform Support**: Provide support across a wide range of IT-related platforms.
- **Service Improvement**: Work with the Systems team to identify and implement IT service improvements.
- **Automation Promotion**: Promote and implement automation to replace manual processes.
- **Policy and Procedure Support**: Support and champion Systems policies and procedures.




- **Knowledge Base Maintenance**: Maintain and update the technical knowledge base.
- **Basic Network Troubleshooting**: Perform basic network troubleshooting tasks, such as diagnosing connectivity issues and assisting users with Wi-Fi and VPN connections.
**Skills and Qualifications**
Demonstrate an understanding and technical ability of key skills, such as, Microsoft Windows, MacOS, basic Linux, FTP, networking, EntraID(formerly AzureAD) Identity knowledge.
Demonstrate a minimum 2 years IT Support experience and Strong problem-solving skills.Familiarity with Powershell scripting, Jira Service Desk, VPN solutions, and Intune enrollment.Exhibit sound and accurate judgment and include appropriate colleagues in the decision-making process.Be confident in your ability and adapt to changing priorities.Demonstrate a high level of internal customer service and be approachable.
- Demonstrate an ability to communicate technical issues to a non-technical audience.
What we offer
- Joining a vibrant multicultural team spread across the Americas, Asia, Africa and Europe
- Professional development and growth opportunities in the localization industry
- Training in new tools, technologies, and processes
- Energetic, multicultural, and empathetic working environment

📌 Technology Support Specialist (México)
🏢 Avantpage
📍 México