**Overview**
At the heart of QIAGEN’s business is a vision to make improvements in life possible.
We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.
Our most valuable asset are our employees - around 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.
There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.
If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic, international and diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.
Join us. At QIAGEN, you make a difference every day.
**Position Description**
**Key responsabilities**:
- Prepare and issue accurate invoices, debit/credit notes, and ensure daily billing follows established processes and customer schedules.
- Resolve billing issues, including customer complaints, discrepancies, and problem resolution in coordination with other departments.
- Manage billing support documentation, including identifying, assembling, controlling, and archiving necessary materials such as purchase orders.
- Coordinate billing operations, including scheduling weekly closings, delivering billing indicators to finance, and forecasting monthly closings.
- Support audits and clean-ups,



assisting in monthly and quarterly financial reviews and ensuring data accuracy.
- Reconcile customer accounts, ensuring all records are aligned and up to date with appropriate support.
- Collaborate across teams, preparing analytical reports and proposing improvements under the guidance of the manager.
**Position Requirements**
- Bachelor’s degree in administration, Accounting, or a related field (or equivalent qualification).
- 2-5 years of proven experience in a similar billing or invoicing role.
- Solid understanding of e-invoicing procedures.
- Advanced experience with SAP, CRM, or equivalent reporting systems.
- Proficient in Microsoft Excel (advanced level).
- Intermediate proficiency in English (spoken and written).
- Strong telephone and verbal communication skills.
**What we offer**
At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.
QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.
Job Reference: LATAM00157

📌 Customer Service Representative (Ciudad de México)
🏢 QIAGEN
📍 Ciudad de México