**About Donorbox**:
Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 general organizations to close to $3B in donations.
Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.
Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We're proud of what we do, and our product reflects it!
**The Role**:
**Responsibilities**:
- Investigate issues and assist the Support Development team in identifying bugs
- Handle complex technical issues and maintain an accurate understanding of those issues
- Assist in updating our knowledge base in Zendesk as needed
- Provide product usage guidance and best practices to customers




- Monitor customer feedback and suggest improvements to enhance the customer experience
**Qualifications & Experience**:
- Experience with support ticketing software (Zendesk preferred)
- Excellent analytical and problem-solving skills
- Ability to explain complex ideas in a concise and simple way
- Excellent written and verbal English communication skills
- SaaS experience
**Bonus**:
- Nonprofit experience is a plus
- Proficiency in French (spoken and written)
**Contract Details**:
- 6-month contract starting in August and ending in February
- Monthly pay: $2000 USD
- We are hiring for the following shifts:
- Wednesday to Sunday, 6PM-3AM ET
- Thursday to Monday, 2PM-11PM ET
- Friday to Tuesday, 12PM-9PM ET
**The Application Process**:
**We have 6 stages**:
- Prescreen Call with Talent Acquisition Associate
- Assignment
- Interview with Hiring Manager
- Panel/Final Interview
- Background & Reference Checks
**Please do not use AI tools to generate or assist with your answers. Applications will be rejected if AI use is detected.

📌 Customer Support Specialist (6-month Contract) (Ciudad de México)
🏢 Donorbox
📍 Ciudad de México