Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and adaptable work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Manage the overall Logistics operational business demand for US and Canada countries as it pertains. There will be a focus on the Import / Export, Domestic Distribution and Reporting requirements as well as a need for operational business excellence and a focus on both internal and external customers. Cover the revenue flow of goods will require interaction with stakeholders at both junior and mid-levels. It will require cross-functional awareness and alignment with different internal organizations (Finance and Accounting, Commercial team, Project Managers, Product Line Managers, Order Management and Order Fulfillment).
**Responsibilities**:
- Coordinate logistics suppliers for efficient inbound/outbound Operation.
- Work with customs brokers to optimize import/export operations and trade compliance.
- Ensure compliance with international regulations for shipments.
- Provide logistics solutions to internal and external customers.
- Strong communication and coordination with the US Distribution Center (DOF) and Last Mile Agent (LMA).
- Support supply chain effectiveness and cost optimization.
- Assist finance with cash flow management related to duties and taxes.
- Develop and maintain suppliers KPIs.
- Ensure timely update on shipment records for accurate visibility.
- Maintain optimal on-time performance (Deliveries to the right place, right time, right documentation and without any damage).
- Communicate shipment status to wider teams.
- Support and implement supply chain initiatives in alignment with wider business organizations.




- Oversee customs clearance and last-mile delivery of non-revenue shipments (Repair and Return / Miscellaneous).
- Resolve overages/shortages issues.
- Ensure claims in place for damaged or lost shipments.
- Ensure proper flow of goods into the US and Canada.
- Coordinate Logistics for complex projects into and out of the US
- Prepare weekly, monthly, quarterly and annual reports as required.
- Review and approve local carriers billing.
- Maintain on-time trip closures on internal tools.
- Support regulatory and trade compliance initiatives.
- Attend meetings as required, to align and implement logistics initiatives.
**Skills**:
- Solid International Logistics background with experience leading operations in a constantly changing environment.
- Drive for results with a proactive, dynamic and action-oriented approach, identifying areas where business change is required and excellence in project management.
- Practical experience in the US and Canada marketplace, preferably in Telecommunications/Hi-Tech.
- Import/export regulations knowledge.
- Proficiency in Microsoft Word, Excel, Outlook, and Oracle.
- Strong English communication skills.
- Customer-focused with a willingness to contribute during high-demand periods (i.e. Quarter Ends).
**Experience**:
- 10+ years in supply chain and logistics.
- 3+ years in a supervisory role.
- Experience with 3PLs.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

📌 Logistics Leader, North America Oversight (Guadalajara)
🏢 Ciena
📍 Guadalajara