Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
- We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
- Position Overview:
- We are currently seeking self-motivated, action-oriented individuals to join our Product Support team working with customers in the US & Canada supporting technical and functional inquires related to the OmniPod System.
**Responsibilities**:
- Responds timely and satisfactorily to resolve customer inbound calls,



supporting all current OmniPod System pump models and drug delivery systems.- Utilizing process flows and work instructions to accurately record and document all customer interactions within the CRM system in accordance with federal FDA regulations.- Acts as a customer advocate to represent the customer’s needs internally.- Ensures work is performed in compliance with all legal requirements, company policies we relating to Privacy, HIPAA and other applicable general privacy regulations,.- Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer.- Consistently maintaining departmental standards for quality performance by maintaining a monthly average of 90%- Achieving defined Service Level Agreements and Key Performance Indicator goals, which include, without limitation:
- 90% scheduled adherence- 2.5% Call Abandonment Rate- Average After Call Work (ACW) 145 seconds

📌 Call Center Representative (Guadalajara)
🏢 Insulet
📍 Guadalajara