**JOB DESCRIPTION**:
**A BRIEF OVERVIEW**
Performs management level work overseeing all aspects of client specific, call-center training. Work is performed under general supervision. General supervision is exercised over subordinate personnel.
**YOUR DAY-TO-DAY**
- Designs, develops, and delivers technical, sales, and soft skills training based on client and staff needs.
- Conducts trainer observations and monitors trainer and trainee performance.
- Ensures training meets quality standards and expectations of client, center, and corporation.
- Works with program operations and general management teams to address training needs, methods, curriculum, and effectiveness.
- Manages all reporting requirements for client, program and corporation.
- Evaluates and delegates work assignments based on training needs and scope of work.
**WHAT YOU BRING TO THE TABLE!**
-**Minimum 1 1/2 year of Supervisory/Management experience within the Learning delivery or Operations department.**Experience in training design, delivery, and assessment experience and strong interpersonal and presentation skills coupled with exceptional written and verbal communication skills is preferred. **Advanced English level(B2+).**Schedule flexibility and open work on-site are required.
- 3 months tenure in current role and current LOB. No active disciplinary actions, not under a PIP. No suspensions due to disciplinary procedures in the last 3 months.