About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
We are looking for a creative and analytical Social Media Coordinator to join our dynamic marketing team. In this role, you will be instrumental in shaping our global social media presence, ensuring brand consistency, and engaging with our diverse audience across multiple platforms.
As Social Media Coordinator, You Will
- Collaborate with regional teams to plan and schedule localized content, ensuring brand consistency and relevance across different markets.
- Develop and maintain a comprehensive content calendar for all integral social media channels.
- Actively engage with the audience across various social media platforms, responding to comments, messages, and mentions in a timely and professional manner.
- Oversee and monitor all social media platforms to ensure brand representation, community guidelines, and effective communication.
- Lead regional video content meetings to align on strategy and execution.
- Track and analyze monthly metrics for all social media platforms,



identifying key trends, successes, and areas for improvement.
- Generate comprehensive monthly social media reports, providing insights and recommendations based on performance data.
- Regularly update and optimize Google Business Profiles for all company locations, ensuring accurate and up-to-date information for customers.
As Social Media Coordinator, You Need
- A bachelor’s degree in Marketing, Communications, or a related field is considered an asset.
- 1+ years of experience managing social media accounts for brands or organizations is considered an asset.
- Demonstrated entrepreneurial mindset with strong critical thinking skills and adaptability in a dynamic environment.
- Excellent written and verbal communication skills, coupled with a positive and collaborative attitude.
- Highly organized with a proactive approach to managing tasks and meeting deadlines.
- Proficiency in leading social media platforms (e.g., LinkedIn, Instagram, Facebook, TikTok) and social media tools (e.g., Statusbrew, Mention, Canva).
- Strong writing, editing, and visual storytelling abilities tailored for digital audiences.
- Experience with analytics tools and a proven ability to interpret performance data and algorithms to drive content strategy.
- Familiarity with Google Business Profiles and foundational SEO best practices.

📌 Social Media Coordinator (Guadalajara)
🏢 Intouchcx
📍 Guadalajara