Resident User Support focuses on assisting end users with resident-facing features of the product. This is a higher-volume, more streamlined support role.
Key Responsibilities
- Handle resident support inquiries via phone and digital channels.
- Assist users with basic product questions and issues.
- Escalate unresolved issues as needed.
- Handle Spanish-language calls routed from the US and other regions.
- Follow defined support workflows and documentation standards.
Requirements
Requirements
- Good English skills required initially.
- Strong customer service orientation.
- Ability to handle high call volumes calmly and efficiently.
- Prior call center or customer support experience is a plus.
Benefits
Location
On-site – Torreón, Coahuila, Mexico
Compensation
Open and negotiable.
📌 Resident User Support (Torreón)
🏢 Helix Workforce
📍 Torreón
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