Retail Administration Specialist

Timberland Mexico

Position Summary The Retail Administration Specialist plays a critical role in supporting the growth and operational success of Timberland owned retail stores across Mexico. This position partners closely with Retail Operations, Field Leadership, Store Managers, and cross-functional teams to ensure consistent execution of operational standards, successful new store openings, inventory accuracy, compliance, and exceptional consumer experiences.

The role is responsible for driving operational excellence through store performance analysis, process optimization, training support, and operational execution. As a key liaison between stores and corporate functions, the Retail Operations Specialist helps ensure business priorities are executed efficiently while supporting sustainable growth and scalability across Timberland's retail fleet.

Key Responsibilities

Retail Operations Excellence

- Support the execution and continuous improvement of retail operational processes, policies, and procedures across Timberland stores.
- Conduct store visits and operational assessments to identify opportunities to improve efficiency, execution, and compliance.
- Monitor operational KPIs and provide recommendations to improve store productivity and performance.

New Store Openings

- Coordinate operational activities related to new store openings, relocations, and remodels.
- Partner with cross-functional teams including Construction, Visual Merchandising, IT, Supply Chain, HR, and Finance to ensure successful store launches.
- Support store readiness assessments, training coordination, equipment setup, and opening execution.





Inventory & Compliance

- Support inventory management processes including stock transfers, cycle counts, physical inventories, and loss prevention initiatives.
- Monitor compliance with operational standards, safety policies, and company procedures.
- Assist in implementing corrective action plans to address operational opportunities and risks.

Store Support & Training

- Provide operational guidance and support to Store Managers and field teams.
- Assist in the implementation of training programs related to store operations, systems, inventory management, and process execution.
- Promote best practices and a culture of continuous improvement across the retail organization.

Cross-Functional Collaboration

- Partner with Retail Operations, Human Resources, Finance, Merchandising, Visual Merchandising, Supply Chain, and Loss Prevention teams to support business objectives.
- Facilitate communication between stores and corporate teams to ensure timely execution of operational initiatives.
- Participate in retail projects and process improvement initiatives that enhance scalability and business performance.

Experience Requirements

- 3+ years of experience in Retail Operations, Store Management, District Operations, or a related retail function.




- Experience supporting multi-store retail environments preferred.
- Proven experience coordinating store operations, inventory management, compliance, and operational processes.
- Experience participating in or leading new store openings, remodels, or retail expansion projects is highly desirable.
- Strong understanding of retail KPIs, store productivity metrics, inventory controls, and customer experience drivers.

Education & Profile Requirements

Education

- Bachelor's Degree in Business Administration, Retail Management, Operations Management, Industrial Engineering, or related field.

Skills & Competencies

- Strong analytical and problem-solving skills.
- Advanced Microsoft Excel and PowerPoint proficiency.
- Strong organizational and project management capabilities.
- Excellent communication and stakeholder management skills.
- Ability to manage multiple priorities in a fast-paced retail environment.
- Strong attention to detail and execution excellence.
- Customer-focused mindset with a passion for operational excellence.
- Advanced English proficiency preferred

Additional Requirements

- Willingness and ability to travel frequently within Mexico.
- Experience in apparel, footwear, outdoor, sporting goods, or fashion retail preferred.
- Experience working in rapidly growing retail environments and supporting store expansion initiatives is a plus.

Key Competencies

- Operational Excellence
- Customer Focus
- Planning & Organizing
- Business Acumen
- Collaboration & Influence
- Problem Solving
- Accountability & Execution
- Continuous Improvement
- Adaptability
- Results Orientation

📌 Retail Administration Specialist (Miguel Hidalgo)
🏢 Timberland
📍 Miguel Hidalgo