The Services Coordinator is responsible for supporting the Professional Services
organization in areas such as resource scheduling, billing/invoicing, and liaising
with internal resources and external customers.
KEY DUTIES
- Schedule and coordinate resources for engagements across the Services
team.
- Manage the month-end and quarter-end billing and invoicing process for the
Services organization.
- Follow-up with customers to consume pre-paid Services offerings.
- Ensure processes are adhered to including follow-up on necessary forms,
terms, agreements, etc. including work orders and statement of work
documents.
- Assist with managing Services forecasts and determining projects are on track
and accurately being reported on. May follow-up with internal resources and
external customers as needed.
- Serve as the primary contact within the Services department to address or
direct questions to the appropriate team members.
- Identify,
develop, and implement strategies for improving operational efficiency
across the Services organization.
- Support Services leadership in process improvements and standardization of
best-in-class Services practices.
BASIC QUALIFICATIONS
- 2+ years of experience in professional services, project management
coordination, and/or operations
- Excellent time management and prioritization skills with the ability to manage
various deadlines
- Excellent customer service and relationship-building skills
- Strong communication skills and attention to detail
- Ability to effectively manage multiple stakeholders
Tipo de puesto: Jornada completa
Sueldo: Hasta $40,000.00 al mes
Lugar de trabajo: remoto híbrido en Guadalajara, Jal.