_This is a fully on site position in Guadalajara, Jalisco_
- Advanced english required_
HE CUSTOMER EXPERIENCE SUPERVISOR WILL OVERSEE THE DEPARTMENT’S NEEDS AND REQUIREMENTS. MAINTAIN A WELL-PERFORMING SERVICE LEVEL AND KPI TARGETS. THIS INDIVIDUAL WILL REPORT ANY CONSISTENT ISSUES AND LOOK FOR SOLVING PROBLEM METHODOLOGIES.
**RESPONSIBILITIES**
- ACCOMPLISH DEPARTMENT OBJECTIVES BY SUPERVISING STAFF AND ORGANIZING AND MONITORING WORK PROCESSES.
- MAINTAIN AGENTS BY RECRUITING, SELECTING, ORIENTING, AND DEVELOPING PERSONAL GROWTH OPPORTUNITIES.
- ACCOMPLISH STAFF JOB RESULTS BY COACHING, COUNSELING, AND DISCIPLINING EMPLOYEES.
- CONTRIBUTES TO TEAM EFFORT BY ACCOMPLISHING RELATED RESULTS AS NEEDED.
- MAINTAINS A POSITIVE WORK ENVIRONMENT WHILE KEEPING THE AGENTS MOTIVATED.
**ABOUT YOU...**
- HIGH SCHOOL DIPLOMA OR GED




- 4+ YEARS OF EXPERIENCE IN CUSTOMER SERVICE
- BILINGUAL ENGLISH / SPANISH IS REQUIRED.
- BASIC EXCEL SKILLSET
°BASIC SUPERVISOR EXPERIENCE
**SHIFT**
MONDAY TO SATURDAY (SUNDAY AND WEEKDAY OFF)
8:00AM TO 6:00PM
**SALARY AND BENEFITS**
$21,000 MONTHLY GROSS SALARY
+$1,400 FOOD VOUCHERS
+2%SAVINGS FUND
+20 DAYS CHRISTMAS BONUS
+6PTO DAYS
- This is a fully on site position in Guadalajara, Jalisco_
- Advanced english required_
Pay: $21,000.00 per month
**Experience**:
- Supervisor/management : 1 year (required)
- Customer Service: 4 years (required)
**Language**:
- Advanced english (required)
Work Location: In person

📌 Customer Service Supervisor (Guadalajara)
🏢 Intugo
📍 Guadalajara