Who we are:
Tinuiti is the largest independent performance marketing firm across Streaming TV, Google, Meta, and Amazon, with almost $4 billion in digital media under management and over 1,200 employees. With industry-leading expertise in search, social, Amazon and marketplaces, addressable TV, mobile apps, Influencer, Lifecycle, and more, Tinuiti understands that success requires both strategy and channel expertise. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.
We’d love to hear from you if:
What you’ll be doing:- System Administration & Device Management: Assist with user account management, device provisioning, software deployment, and basic patch management tasks, ensuring that devices are set up, configured, and managed in compliance with company protocols and security standards, while maintaining an accurate device inventory and supporting hardware lifecycle management.- Cross-Functional Collaboration: Build collaborative relationships within IT and across departments by providing clear, effective communication, offering technical assistance and guidance to non-technical teams such as marketing and sales for routine issues,



and sharing progress and solutions with stakeholders while adapting the communication style to meet the needs of the audience.- Project Support: Contribute to IT projects that impact the immediate team by following guidance from senior members, while supporting improvement efforts to enhance team efficiency and assisting in developing solutions for streamlined workflow.- Problem Solving & Continuous Learning: Independently diagnose and resolve common issues by following established processes and escalating complex problems as needed, while demonstrating attention to detail, accuracy, and thoroughness in all tasks, and actively documenting recurring issues and solutions to enhance personal knowledge and improve future troubleshooting
Requirements:
- Industry certifications such as CompTIA A+, Network+, Jamf 100/200, Google IT Support, or similar are preferred.- Basic working knowledge of IT systems, including hardware, software, and operating systems (Windows/macOS).-
- Foundational understanding of networking principles (e.g., TCP/IP, DNS, DHCP) and basic network troubleshooting skills.- Strong organizational skills with an ability to prioritize work based on guidance from management.- Excellent communication skills,



with the ability to explain technical concepts clearly to non-technical users.- Desire to learn and grow within the IT operations field, with a proactive approach to self-improvement and team support.
Preferred Skills:
- Familiarity with directory services, such as Active Directory or JumpCloud.- Experience with basic system administration tasks, including user account management and software deployment.
Benefits:
Unlimited PTO: At Tinuiti, we believe you deserve time to rest and enjoy life unplugged from your devices. When you take time for yourselves, you’re able to bring your best self to work. That’s why we prioritize flexibility, a fully remote environment, and offer unlimited paid time off.
Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts
Retirement: Match up to 4% of your contributions at 100% with immediate vesting
Perks and Wellness: Fringe, Forma, Thankful giving, Equity
Learning and Development: Mentor program and more
- Disclaimer_: This description has been designed to indicate the general nature and level of work performed by employees within this position. The presente duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status._

📌 IT Operations Analyst (Ciudad de México)
🏢 Tinuiti
📍 Ciudad de México