We are seeking a **Lead Systems Engineer** to guide a team of Support/SRE engineers in managing and maintaining critical platforms such as Backstage, Grafana, and Kubernetes.
As a hands-on leader, you will provide technical expertise, mentor team members, and ensure operational excellence while driving innovation and efficiency in our infrastructure. This position includes a scheduled weekend on-call duty once per month, compensated separately.
**Responsibilities**
- Lead and mentor a team of Support/SRE engineers working on Backstage, Grafana, and Kubernetes platforms
- Act as the technical authority, offering architectural direction, troubleshooting expertise, and best practices
- Ensure system performance, scalability, and reliability through effective operations management
- Collaborate with cross-functional teams to integrate systems and align them with organizational goals
- Drive SRE principles, including incident management, root cause analysis, and process improvement
- Ensure robust observability practices with Grafana, including dashboard development, alert configuration, and tool integrations
- Manage and scale Kubernetes environments (e.g., Amazon EKS) to meet performance and resource needs
- Oversee and optimize Backstage as a developer portal, ensuring usability and reliability
- Define and implement SLOs, SLIs, and SLAs for system performance and availability
- Automate repetitive tasks to improve operational efficiency and reduce manual workload
- Cultivate a culture of accountability, learning, and collaboration within the team
- Keep pace with industry trends and emerging technologies, proposing relevant enhancements to existing systems
- Participate in one weekend on-call duty per month (paid separately)
**Requirements**:




- 5+ years of experience in Cloud Operations
- Expertise in managing Backstage platforms, including configuration and customization
- Proven experience in leading and mentoring technical teams
- Knowledge of observability toolsets (e.g., LGTM stack) for monitoring, visualization, and alerting
- Hands-on experience with Kubernetes platforms (e.g., Amazon EKS, OpenShift) and containerized environments
- Solid understanding of cloud platforms such as AWS and Azure, as well as infrastructure management
- Proficiency in scripting and automation with tools like Python or Bash
- Experience with CI/CD pipelines and Infrastructure as Code (IaC) tools (e.g., Terraform, CloudFormation, Ansible)
- Familiarity with Linux/Unix systems and system-level troubleshooting
- Problem-solving excellence with a proactive, detail-oriented mindset
- Strong communication skills to effectively interact with diverse technical and non-technical teams
**Nice to have**
- Background in leading teams in enterprise-scale or managed services environments
- Familiarity with incident management tools like PagerDuty or Opsgenie
- Knowledge of microservices architecture, distributed systems, and load balancing
**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions




- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Versátil work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 Lead Systems Engineer (México)
🏢 Epam Systems
📍 México