**We build. We create impact.**
As a Customer Support Technician on the After-Sales Support team, you will make a positive impact by being responsible for:
- Remotely connecting with customers to identify root causes and resolving issues.
- Diagnose failures in the software operating system and in the database.
- Identify hardware or infrastructure problems.
- Identify, solve, or escalate setting problems during a troubleshooting.
- Identify, solve, or escalate software or system problems during a troubleshooting.
- Maintenance and troubleshooting.
- Report bugs.
- Set up and install VPN connections.
**Qualifications**:
**Qualifications we’re looking for.**
- ** Experience**:
- 1-2 years’ experience in a Tier II customer facing technical support position.
- ** Skills**:
- Knowledge in TCP / IP networks.
- Knowledge of technologies such as operating systems SQL, Unix, Linux, Windows, Cloud azure - familiar not expert.
- Any programming experience, Front end JavaScript is a plus.
- Fluent English required.
- Azure Cloud Services Cloud Testing, Cloud-Windows Azure, PaaS, Cloud Computing is a plus.
- ** Abilities**:
- Excellent verbal and written communication; ability to convey complex information in a clear and understandable manner.
- Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines and work within a virtual global team environment.
- ** Education**:
- National Diploma in IT.
**We innovate. We help communities thrive.**
VusionGroup has an international presence in 19 countries. In joining us,



you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.
The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.
**We feel supported. You will too.**
VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:
- ** Generous paid time off (PTO**): 35 days PTO to enable work/life integration and promotes a culture of trust.
- ** Health & Wellness**: Eligibility for benefits starting day one, plus retirement savings plans.
- ** Financial future**: While retirement savings plans vary by country, we help you plan for your future.
- ** Family-First Support**: Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
- ** Hybrid work**: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
- ** Time off to volunteer** and give back to your community.
- ** Career Growth**:E-learning opportunities and workshops, and general mobility potential
- ** Commute benefits**: up to $100/month per employee for commuting expenses.
- ** Philanthropy**: Our company matches employee donations up to $500 per year for causes close to your heart.
**Additional Information**:
- All your information will be kept confidential according to EEO guidelines.

📌 Customer Support Technician (Ciudad de México)
🏢 VusionGroup
📍 Ciudad de México