Project Coordination

- Coordinate residential and commercial HVAC installation projects from start to finish.
- Schedule projects based on technician availability, material readiness, and customer preferences.
- Ensure all project requirements are completed prior to installation.
- Monitor project timelines and milestones.
- Assist in prioritizing projects based on urgency and operational needs.
- Escalate scheduling conflicts or project delays to management.

Project Planning & Scheduling

- Coordinate installation dates with customers.
- Work closely with the Install Manager to optimize technician schedules.
- Ensure labor, materials, permits, and equipment are available before project start.
- Reschedule projects when necessary while minimizing operational disruption.
- Maintain the master installation calendar.

Customer Communication

- Serve as the primary point of contact for customers throughout the project lifecycle.
- Confirm installation appointments.
- Provide project status updates.
- Communicate scheduling changes, delays, or material shortages promptly.
- Address customer questions and coordinate with appropriate departments when needed.
- Ensure a positive customer experience from project kickoff through completion.

Interdepartmental Coordination

Collaborate daily with:

- Sales Team
- Installation Department




- Service Department
- Purchasing
- Warehouse
- Accounting
- Permit Coordinator
- Management

Ensure all departments have the information necessary to execute projects efficiently. Material & Equipment Coordination

- Coordinate with Purchasing to ensure materials are ordered on time.
- Verify all required equipment is available prior to installation.

Documentation & Project Administration Maintain complete and accurate project documentation, including:

- Job Files
- Contracts
- Change Orders
- Purchase Orders
- Equipment Lists
- Installation Notes
- Customer Communications
- Project Schedules

Ensure all project records are updated within ServiceTitan and company systems. Job Type: Full-time

Application Question(s)

- This role operates on a Pacific Standard Time (PST) schedule, which requires working a Graveyard (GY) shift. Are you willing and fully able to commit to working during these hours?
- This role requires using a time-tracking and productivity monitoring tool such as Time Doctor (which logs activity and takes periodic desktop screenshots) while working. Are you comfortable and willing to work with this tool?

Experience:
- Project Coordinator in HVAC: 3 years (Required)

Work Location: Remote

📌 Sales Project Coordinator | Work From Home (México)
🏢 Air Sharks
📍 México