Key Responsibilities:

- Lead the operation, support, and continuous improvement of the SAP production landscape.
- Manage incidents, service requests, problem management, and change requests across SAP modules.
- Act as the primary IT partner for Finance, supporting critical processes including FI/CO, accounting, treasury, tax, and financial close.
- Manage strategic SAP vendors, ensuring SLA compliance, reviewing deliverables, and driving issue resolution.
- Collaborate directly with Finance and business stakeholders to translate business requirements into SAP solutions.
- Monitor service performance, maintain SAP security governance, and coordinate with BASIS teams.
- Identify process improvements and implement initiatives to reduce recurring production issues.

Required Skills & Experience:

- Bachelor's degree in IT, Systems, Finance, Accounting, or a related field.
- 3+ years of SAP production support experience with strong expertise in SAP FI/CO.
- Experience supporting financial processes,



including accounting, treasury, tax, and financial close.
- 3+ years of vendor management experience, including SLA monitoring and vendor performance management.
- Experience working directly with Finance and other business stakeholders.
- Knowledge of SAP Security (roles, profiles, segregation of duties) and coordination with BASIS teams.
- Hands-on experience with ITIL processes (Incident, Problem, and Change Management).
- Advanced English communication skills (Spanish is a plus).

Preferred Qualifications:

- Exposure to additional SAP modules (MM, SD, HCM).
- Experience with SAP S/4HANA or migration projects.
- SAP FI/CO certifications.
- Experience in retail or other high-volume transactional environments.
- Previous experience working with large SAP implementation/support partners such as Accenture.

📌 SAP Support Lead (Ciudad de México)
🏢 Pyramid Consulting
📍 Ciudad de México