**Job Information**:
Department Name
- BPO
Job Type
- Full time
Industry
- Insurance
Service Now Ticket
- INC
Modality
- On Site
Work Experience
- 1-3 years
Assigned Recruiter Contact
Date Opened
- 08/22/2025
City
- Tijuana
State/Province
- Baja California
Country
- Mexico
Zip/Postal Code
- 22010
Conducts orientation processes for new hire agents and creates essential presentations tailored to program requirements. Facilitates learning plans to prepare company members to fulfill tier 1 tasks while accommodating the needs of learners and the company. Identify learning opportunities and training gaps.
**Responsibilities and functions**
- Facilitate training for new hires while identifying and addressing areas of opportunity, risks, and future potential to support the operation.
- Create training presentations tailored to the four adult learning styles, supporting comprehensive learning plans.
- Gauge effectiveness of the training content and communicate areas of opportunity in all training-related activities.
- Use LMS platforms to assign and complete courses and export results.
- Manage training administrative duties including payroll, risk documentation, attendance tracking, adhering to consequence matrices,



and conducting necessary discussions with Ambassadors.
- Provide feedback to Ambassadors following SMART methodology.
- Supervise, support and engage with Ambassadors as needed.
- Develop training analysis, projects and initiatives to enhance the development of program agents.
**Requirements**:
- Bachelor's degree (Desirable)
- Advanced English level
- Specialized knowledge:
- Basic Instructional Design
- Basic LMS knowledge
- Basic knowledge on Authoring tools (I.E. Articulate 360)
- Computer knowledge
- Microsoft Office (Excel, Word, PowerPoint, Forms, Outlook, Teams)
- Google Slides
- Experience: 1 to 3 years of experience in training or education-related fields
- Service oriented
- Problem solving
- Attention to detail
**Benefits**:
- Competitive weekly salary
- Excellent location (Zona Río, Tijuana)
- Legal benefits
- Christmas bonus
- Savings fund
- Profit sharing (PTU)
- Vacation days
- Vacation premium
- Extra paid days off
- Private medical insurance and preventative care
- Friendly work environment
- Financing and discounts at local restaurants and coffee shops
- Growth opportunities

📌 Bpo Jr. Trainer (Tijuana)
🏢 Seguros confie
📍 Tijuana