Publicis Sapient is seeking a Senior Marketing Platforms L1/L2 Application Support Engineer Lead (AEM, Campaign and Salesforce Sales Cloud) to provide advanced production support across a portfolio of business-critical Distribution applications, including Adobe Experience Manager (AEM), Adobe Campaign, Adobe Workfront, Salesforce C360/ICM, Seismic, and Responsive RFP .

In this role, you will own complex incident resolution, root cause analysis, release validation, configuration deployments, platform governance, and vendor coordination while mentoring support analysts and driving operational excellence across the Distribution technology ecosystem.

This position requires strong expertise supporting enterprise SaaS platforms in production environments, working through ITIL processes, supporting releases, and ensuring platform stability and performance within established SLAs.

Qualifications Skills & Experience

- 4-8 years of experience supporting enterprise applications in Production Support, Application Support, Platform Operations, Site Reliability, or related support engineering environments.
- Hands-on experience administering Adobe Experience Manager as a Cloud Service (AEMaaCS) including replication management, DAM administration, user/group permissions, Cloud Manager monitoring, queue troubleshooting, content distribution, Tree Activation, and observability practices.
- Experience supporting Adobe Workfront project administration, request queues, queue topics, routing rules, proof and approval workflows, resource management, and workflow administration.
- Deep experience supporting Adobe Campaign v8 workflows, deliveries, tracking and quarantine logs, workflow supervision, FFDA/FDA environments, delivery preparation across PostgreSQL and Snowflake, and workflow monitoring.
- Strong experience administering Salesforce Sales Cloud including objects, fields, validation rules, profiles, permission models, Flows, SOQL, Data Loader, debug logs, sharing rules, and permission-set management.
- Experience with Salesforce Spiff (ICM) including plan configuration, crediting logic, commission calculations, payout schedules, API synchronization validation,



and reconciliation activities.
- Experience working with REST APIs, SOAP APIs, Salesforce APIs, Workfront APIs, Adobe OAuth Server-to-Server authentication, middleware platforms such as MuleSoft or Boomi, webhooks, and rate-limit troubleshooting.
- Experience administering SaaS identity ecosystems including Adobe Admin Console, Salesforce user administration, SCIM provisioning, SSO, SAML, OIDC authentication, tenant-aware RBAC models, and audit-log reviews.
- Experience planning and supporting Adobe quarterly releases and Salesforce seasonal releases, including sandbox management, environment validation, deployment readiness, data masking, feature rollout awareness, and regression testing.
- Hands-on scripting experience using Python and Shell/Bash for automation, data reconciliation, batch jobs, API polling, scheduled tasks, and operational support.
- Experience using Splunk, AppDynamics, Dynatrace, New Relic, or similar monitoring and observability platforms.
- Strong understanding of ITIL Incident, Problem, Change, and Request Management processes, including SLA/OLA management, CMDB awareness, and support governance.

Set Yourself Apart With
- Experience with Adobe Marketo Engage, Salesforce Marketing Cloud, Marketing Operations (MOps), or Revenue Operations (RevOps) environments.
- Knowledge of AEM Cloud Manager, CI/CD pipelines, Dispatcher administration, and CDN configuration.
- Experience designing and supporting Workfront Fusion integrations, automation workflows, failure monitoring, and enhancement delivery.
- Experience with Salesforce CPQ, Revenue Cloud Advanced, Xactly, Varicent, Everstage, or other Incentive Compensation Management platforms.
- Experience designing DAM governance frameworks, metadata schemas,



retention automation, and asset lifecycle workflows.
- Working knowledge of AWS services including S3, Lambda, and EventBridge supporting enterprise integrations and serverless automation.
- Experience administering Seismic and Responsive (RFP360), including SCIM provisioning, OAuth2 client credentials, Salesforce integrations, workspace governance, template library management, and vendor escalations.

Additional Information

- An inclusive workplace that promotes diversity and collaboration.
- Access to ongoing learning and development opportunities.
- Competitive compensation and benefits package.
- Flexibility to support work-life balance.
- Comprehensive health benefits for you and your family.
- Generous paid leave and holidays.
- Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] Company Description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity.

United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

📌 Senior Lead Marketing Platforms Application Support Engineer (Salesforce Sales Cloud, AEM, Campaign) (Ciudad de México)
🏢 Publicis Sapient
📍 Ciudad de México