09 ago
|
SOFTTEK
|
Aguascalientes
09 ago
SOFTTEK
Aguascalientes
Service Desk Junior Requirements
Must have
0-2 years of experience specifically in Analytics Experience learning various technical/analytical tools; high aptitude for learning Advanced Excel skills (e.g., formulas, pivot tables, graphing, data connections, automation using macros) Effective written- and oral- communication skills Intermediate ITIL Knowledge (Incident Management and Service Request) Intermediate Knowledge Ticketing System Tool (Remedy, HP Service Manager, Service Now, etc.) Intermediate Knowledge Windows Front-End Environment (win 10) Responsibilities
Responsible for attending customer phone calls and tickets. Close tickets thar are assign to the work queue Implement Process Improvement projects Update and Document new KBA Required Languages
English Developing Advanced Location
Aguascalientes, México
📌 Service Desk Agent Jr (Aguascalientes)
🏢 SOFTTEK
📍 Aguascalientes