Service Desk Agent Jr (Aguascalientes)

Service Desk Agent Jr (Aguascalientes)

09 ago
|
SOFTTEK
|
Aguascalientes

09 ago

SOFTTEK

Aguascalientes

Service Desk Junior

Requirements

Must have:

- 0-2 years of experience specifically in Analytics

- Experience learning various technical/analytical tools; high aptitude for learning

- Advanced Excel skills (e.g., formulas, pivot tables, graphing, data connections, automation using macros)

- Effective written- and oral- communication skills

- Intermediate ITIL Knowledge (Incident Management and Service Request)

- Intermediate Knowledge Ticketing System Tool (Remedy, HP Service Manager, Service Now, etc.)

- Intermediate Knowledge Windows Front-End Environment (win 10)

Responsibilities

- Responsible for attending customer phone calls and tickets.

- Close tickets thar are assign to the work queue

- Implement Process Improvement projects

- Update and Document new KBA

Required Languages

English Developing Advanced

Location

Aguascalientes, México

📌 Service Desk Agent Jr (Aguascalientes)
🏢 SOFTTEK
📍 Aguascalientes

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