0-2 years of experience specifically in Analytics Experience learning various technical/analytical tools; high aptitude for learning Advanced Excel skills (e.g., formulas, pivot tables, graphing, data connections, automation using macros) Effective written- and oral- communication skills Intermediate ITIL Knowledge (Incident Management and Service Request) Intermediate Knowledge Ticketing System Tool (Remedy, HP Service Manager, Service Now, etc.) Intermediate Knowledge Windows Front-End Environment (win 10) Responsible for attending customer phone calls and tickets. Close tickets thar are assign to the work queue Implement Process Improvement projects Update and Document new KBA
📌 Service Desk Agent Jr (Aguascalientes)
🏢 SOFTTEK
📍 Aguascalientes
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