HCL is looking for a Service Desk Portuguese with below requirements:

- Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users
- High school (B.Sc. or Diploma)
- 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
- Phone support experience is mandatory
- Technical helpdesk or technical call center experience is necessary (6 months)
- Willing to work in 24 x 7 operations

Great level of French spoken and written

What we offer

Life insurance

Major Medical Expenses Insurance (extends to spouse and 2 children under 25 years of age, if applicable).

Minor Medical Expense Insurance.

Savings Fund (up to MXN $3,800 monthly)

Food vouchers (up to MXN $2,925 monthly)

30 days bonus

10 days of vacation in the first year, increasing by 2 as dictated by law.

Location

Guadalajara, Jalisco.

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📌 Service Desk- Portuguese (Guadalajara)
🏢 HCLTech
📍 Guadalajara