Job Description
- **- Job Title: Service Desk Analyst - L3- Req Id: - City: Mexico City- State/Province: Mexico- Posting Start Date: 10/30/25-
- Job Description:**Job Description - Service Desk Analyst**:
- 0-2 years of experience in a service desk or technical support rol
. Provide first and second-level IT support for multiple customers via mail, chat and calls.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues
. Escalate complex issues to higher-level support teams as needed.
- Log, track, and manage tickets in the IT Service Management (ITSM) tool.
- Ensure SLAs and response times are met for incident resolution and service requests. Maintain accurate documentation of issues and resolutions-
- Support IT policies, compliance,



and security best practices- Mandatory Skills: Spanish Language.Experience: 3-5 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 Service Desk Analyst (Ciudad de México)
🏢 Wipro
📍 Ciudad de México