Descripción y detalle de las actividades
- **Position Overview**- **
Essential Job Functions and Responsibilities**- Provide Tier I-II support for all Windows, Mac, and mobile platforms; troubleshoot PC hardware and software problems, identifying root cause, and recommending appropriate solutions.
- Diagnose and resolve issues related to network systems such as LAN, Wi-Fi, and VPN
- Manage incidents and fulfill requests within agreed upon service level agreements (SLAs)
- Establish productive working relationships and maintain effective communication with the user community.
- Exercise good judgement in determining appropriate escalations for broad technology issues.
- Configure and deploy end user hardware per organizational standards.
- Support Active Directory administration.
- Support and maintain telephony systems, conference rooms, and audio-visual equipment.
- Collaborate with IT Leadership, System Analysts, System Administrators, vendors, and business teams to assess needs and recommend technology solutions.
- Assist with planning, coordination, and execution of information technology projects.Experiência y requisitos
- **Required Qualifications**- 3+ years’ experience in technical support role; experience working in manufacturing environment preferred.
- Outstanding knowledge of computer software, hardware, networking (Juniper, MIST and Palo Alto Networks),



computer security and technology risk; experience supporting both Windows and Mac OS
- Experience with enterprise level ticketing systems (e.g., Fresh Service, ServiceNow, Remedy, etc.)
- Excellent verbal and written communication skills (English & Spanish)-
- **
Desired Qualifications**- Technical knowledge and experience with Azure AD, Microsoft 365, Microsoft Intune, and Auto Pilot
- Experience in ITIL-based service delivery is a plus.
- Understanding of enterprise communication solutions such as Zoom and Polycom
- Experience in troubleshooting Zebra printers
- Technology Certifications are a plus.
- Collaborative and a service-oriented mindset
- Strong analytical and problem-solving skills with good judgment
- Mobility to access, install and service computer systems and other technology-related equipment throughout company work sites is required; ability to lift 25 lbs. on a regular basis.Beneficios- Beneficios de acuerdo a la LFT
- seguro de vida
- bonos anuales
- caja de ahorro
- comedor
- transporte
- seguro de gastos médicos
- plan de indexación-
- **Número de vacantes** 1- ** Área** Informática/Sistemas/TI/Programación/Software- ** Contrato** Permanente- ** Modalidad** Presencial- ** Turno** Diurno- ** Jornada** Jornada completa-
- **Horario**- Tiempo completo-
- **Estudios** Carrera con título profesional- ** Inglés**Hablado: Avanzado, Escrito: Avanzado- ** Disponibilidad p. viajar** No

📌 Helpdesk Support Specialist (Tijuana)
🏢 Outset Medical Mexico
📍 Tijuana