We’re looking for a **Customer Service Specialist** to join a healthcare operations team focused on patient billing and account resolution. You’ll handle inbound and outbound calls, assisting patients with empathy and professionalism while ensuring compliance with healthcare regulations.
**Key Responsibilities**
- Manage inbound/outbound calls to resolve account balances.
- Provide payment options and explain billing details clearly.
- Research and resolve patient inquiries efficiently.
- Maintain compliance with HIPAA and accurate documentation.
**Requirements**:
- High school diploma or higher.
- 2-5 years of experience in healthcare revenue cycle or collections.
- Fluent in **Spanish and English**.
- Strong communication and interpersonal skills.
- Knowledge of HIPAA and medical billing processes.
Pay: $20,000.00 - $40,000.00 per month
Work Location: Hybrid remote in 44150, Barrera, Jal.