**About Revolut**
People deserve more from their money.
More visibility, more control, and more freedom.
Since ****, Revolut has been on a mission to deliver just that.
Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture.
In recognition of our outstanding employee experience, we've been certified as a Great Place to Work.
So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission.
And we're looking for more brilliant people.
People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
**About the role**
Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most.
They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.
We're looking for an experienced Customer Support Team Lead who understands what it takes to motivate and lead a team.




You'll be developing a solid foundation for our operations and innovating on ways to scale it quickly and effortlessly.
Up to shape what's next in finance?
Let's get in touch.
**What you'll be doing**
- Managing a team of 5-10 FTEs
- Leading the daily performance of employees, ensuring productivity, quality, and adherence to SLA expectations
- Conducting regular 1:1s, team meetings, and performance reviews
- Challenging processes and procedures for continuous improvement
- Raising awareness of unusual trends in performance
- Seeking to go above and beyond the role by taking ownership of difficult problems, resolving ongoing issues, and being a leader in the workplace
**What you'll need**
- Fluency in English (C1+ level)
- 1+ years of experience managing a team of 5+ FTEs
- The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines
- To know how to communicate positively, clearly, and effectively with members of various internal teams, outside counsel, and regulators
- To be someone who demonstrates sound judgement
- Experience in customer support
**_ We won't ask for payment or personal financial information during the hiring process._**_ If anyone does ask you for this, it's a scam.
Report it immediately._

📌 Team Lead (Retail Support) (Xico)
🏢 Revolut
📍 Xico