**Solvo Global is hiring - Onboarding Support Specialist (Bilingual C1)**
**Location**: Merida, Yucatán
**Schedule**: Monday-Friday, 8:00 AM - 5:00 PM PST
**English Requirement**: Advanced conversational English (C1)Solvo Integral is looking for a highly organized and service‐oriented **Onboarding Support Specialist** to join our team.
This is a bilingual role designed for professionals who enjoy supporting new hires throughout their onboarding journey and ensuring a smooth, positive experience from the moment they accept their offer until orientation day.
**Role Responsibilities**
- Work closely with newly hired caregivers from offer acceptance to orientation day, ensuring a positive onboarding experience.
- Provide virtual support with onboarding documents and required uploads.
- Monitor onboarding status and conduct consistent follow‐ups to ensure caregivers remain eligible for orientation.
- Reschedule caregiver orientations as needed.
- Notify branch teams once caregivers are fully cleared (documentation + background checks) and ready to be staffed.




**Must‐Have Skills**
- Advanced conversational English (C1).
- 6 months to 1 year of experience in onboarding, customer support, HR coordination, or administrative roles involving documentation handling.
- Strong calendar management and scheduling abilities.
- High adaptability to shifting priorities, schedules, and processes.
- Strong communication skills and customer‐service mindset.
- Attention to detail when reviewing and managing documents.
**Nice‐to‐Have Skills**
- Experience with onboarding platforms or CRM systems.
- Previous work in high‐volume environments (BPO, call center, administrative hubs).
- Familiarity with tools such as Google Suite, Calendly, or similar platforms.
- Prior experience in HR support or caregiver onboarding (not required).
- Ability to explain processes in a clear, step‐by‐step manner.
Administrativa25
Pay: Up to $1,****** per month
Work Location: In person

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