Aguascalientes
- Jr.
Manager - Data Architecture
Long DescriptionWhat you'll do?
- Gather requirements and design complete contact center solutions for Cisco Voice Portal (CVP) and Unified Contact Center Enterprise (UCCE).
- Provide direction to a technical team to ensure consistency and interoperability between solution components.
- Transformational Technical Solutions: understand, guide, and collaborate with various teams to meet their business requirements in accordance with industry best practices.
- Responsible for the overall contact center solution design and implementation for major contact centers and remote sites.
What you'll bring:
- 7+ years' experience as a Cisco UCCE & CVP Developer of contact center solutions, management, and design.
- Experience with Cisco UCCE and CVP.
- Experience with Calabrio One Recording, WFM, and Analytics.
- Computer Telephony Integration Knowledge and Experience.
- Experience with Cisco Outbound Campaign Development.
- Experience performing UCCE Script and Design in Call Studio.
- Webex Calling design and support
- Extensive knowledge of Cisco CUCM 15, CUC, and voice gateways
Soft skills:
Work Underpressure, Quality at work, Results Oriented.
What can YOU expect in a career with Capgemini?
- Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini's clients.
- You will work alongside technical, functional and industry specialists to assist with the development,



implementation and integration of innovative system solutions including methods, techniques and tools.
- You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
- Capgemini offers a competitive compensation and benefits package.
- Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes.
A deeply multicultural organization.
- Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.
You will love this job because
- Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
- Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
- Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.
- Ref. code- ******-es_ES- Posted on- 18 Mar ****- Experience level- Profesionales con experiência- Contract type- Permanente- Location- Aguascalientes- Business unit- Other Delivery units- Brand- Capgemini- Professional communities- Software Engineering

📌 Jr. Manager - Data Architecture (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes