We are looking for a talented **IT SUPPORT ASSOCIATE** to join our team specializing in **IT** for our **CUMMINS MOTORES** in **San Luis Potosí, SLP, México**.
In this role, you will make an impact in the following ways:
- Diagnose and troubleshoot hardware, software, and infrastructure problems.
- Manage requests and incidents through ticket management systems, documenting actions taken.
- Provide effective solutions and analyze data to identify recurring trends or areas for improvement.
- Implement corrective actions based on root-cause analysis.
- Create, update and manage operational standards and process documentation.
- Provide support according to established processes and ensure compliance.
- Train less experienced staff in IT tools and procedures.
- Oversee and support contracted resources.
- Collaborate with internal teams and external suppliers to ensure effective solutions.
- Identify opportunities for improvement and propose changes to optimize services and processes.
- Manage the relationship with external suppliers, providing follow-up and ensuring compliance with standards.
- Extend the workday according to the needs of the business.
- Assist in other assigned IT-related responsibilities.
- Perform IT production support for assigned areas according to documented processes.




- Manage documentation and process standards.
To be successful in this role, you will need the following:
- Strong knowledge in database and SQL management.
- Understanding and experience with root-cause analysis methodologies.
- Familiarity with innovative technologies applied to the business.
**Qualifications**
**Experience**
At least 6 months of experience related to IT support areas or root cause analysis.
**Main Areas of Interaction**: Quality, Operations, Manufacturing, Engineering.
**_Additional Requirements: Extension of the workday due to the need for the business._**
**Responsibilities**
**Skills**
- Values differences.
- Action-oriented
- Stakeholder balance sheet
- Troubleshooting (Cause - Root Analysis)
- Effective communication.
- Proactivity
- Teamwork.
- Negotiation
- Flexibility
- Adaptability.
**Education**
Completed Minimum Preparatory, Technical Career.
**Job** Systems/Information Technology
**Organization** Cummins Inc.
**Role Category** On-site with Flexibility
**Job Type** Office
**ReqID** *******
**Relocation Package** Yes
**100% On-Site** Yes
Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

📌 It Support Associate (San Luis Potosí)
🏢 Cummins
📍 San Luis Potosí