**We are**:
Wizeline, a global AI-native technology solutions provider, develops cutting-edge, **AI-powered** digital products and platforms.
We partner with clients to leverage data and AI, accelerating market entry and driving business transformation.
As a global community of innovators, we foster a culture of **growth, collaboration,**and **impact.
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**With the right people and the right ideas, there's no limit to what we can achieve**
**Are you a fit?
**
Sounds awesome, right?
Now, let's make sure you're a good fit for the role:
**_ Key-responsibilities:_**
- Design and operationalize a managed services delivery model for Marketing Operations (intake, routing, workflows, approvals)
- Define and maintain a service catalog & taxonomy (e.g., small/medium/large assets, standard vs complex requests)
- Build and manage a metrics framework (SLAs, throughput, turnaround time, utilization, rework, forecasting)
- Translate delivery into service units enabling asset-based / subscription / pod-based pricing models
- Support unit economics modeling (cost per asset, efficiency, scalability, profitability)
- Design governance frameworks (SOPs, SLAs, prioritization rules, service definitions)
- Optimize workflows and reduce friction through process standardization and tooling (Jira, Asana, etc.)
- Pilot and scale managed-flow delivery models without disrupting ongoing operations
- Provide visibility into demand, volume, and capacity planning across global teams
**_Must-have:_**




- Strong experience in Managed Services / Service Delivery Models
- Proven background in asset-based delivery / deliverables-driven environments (creative, marketing ops, production)
- Experience designing service catalogs, SLAs, and measurable delivery frameworks
- Solid understanding of content production / creative operations workflows
- Experience building metrics, dashboards, and performance frameworks from scratch
- Strong knowledge of workflow tools (Jira, Monday, Asana, Workfront, Airtable)
- Experience in process design, workflow optimization, and operational scalability
- Ability to translate operations into commercial models (price-per-asset, unit economics)
- Strong analytical, documentation, and cross-functional collaboration skills
- Experience working in regulated or complex environments
**_Nice-to-have:_**
- **AI Tooling Proficiency**: Leverage one or more AI tools to optimize and augment day-to-day work, including drafting, analysis, research, or process automation.
Provide recommendations on effective AI use and identify opportunities to streamline workflows.
**What we offer**:
- A High-Impact Environment
- Commitment to Professional Development
- Flexible and Collaborative Culture
- Integral Opportunities
- Vibrant Community
- Total Rewards
- _Specific benefits are determined by the employment type and location._
Find out more about our culture here

📌 Senior Project Manager/Senior Managed Services (Guadalajara)
🏢 Wizeline
📍 Guadalajara