#Administrativo10
About our company
Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide.
In ****, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent.
Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states.
Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.
Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people.
We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.
Confie BPO is seeking a seasoned **Sr.
Manager of Implementation** to lead client onboarding and project execution within our BPO and call center operations.
This role is responsible for ensuring seamless implementation, strong client satisfaction, operational readiness, and financial alignment from contract signing through go-live and stabilization.
**Requirements**:
- Advanced English Level (C1 level or higher).
- At least 3 years of experience in call centers or BPO environments in a management role.
- Proven experience leading complex client implementations in a BPO or contact center setting.
- Strong project management background with experience managing multiple concurrent initiatives.
- Solid understanding of pricing models, margin structures,



and P&L; management.
- Excellent client-facing communication skills with strong negotiation and stakeholder management capabilities.
- Ability to influence cross-functional teams and drive accountability without direct authority
**Job responsibilities**:
- Lead the full implementation lifecycle from contract handoff through go-live and post-launch stabilization.
- Serve as the primary client liaison during implementation, ensuring proactive communication and expectation management.
- Coordinate cross-functional internal stakeholders, including Operations, IT, Finance, HR, Training, and Sales, to determine realistic timelines and resource allocation.
- Develop and manage detailed project plans, milestones, risk logs, and communication plans.
- Partner with Sales and Finance to validate pricing models and ensure alignment with profitability targets and P&L; objectives.
- Understand and manage cost structures, staffing models, and operational ramp strategies.
- Negotiate timelines, scope, and deliverables with clients and internal teams while balancing service excellence and operational feasibility.
- Drive continuous process improvement and standardization across implementations.
**Benefits**:
- Remote position (Mexico-based).
- Private Health Insurance.
- Major Medical Insurance.
- Life Insurance.
- Saving Funds and Voluntary Savings Account.
- Profit Sharing (PTU).
- Vacation Days (above law).
- Christmas bonus (above law)
- Vacation premium.
- Management bonus.
Tipo de puesto: Jornada completa
Beneficios:
- Caja de ahorro
- Seguro de gastos médicos mayores
- Seguro de la vista
- Confiable dental
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
Lugar de trabajo: Empleo presencial

📌 Sr. Manager Of Implementation (Bpo) (Tijuana)
🏢 Confíe Tijuana
📍 Tijuana