**What you´ll do**:
- Execute daily customer service operations in line with defined SLAs and standards.
- Monitor and analyze operational KPIs to support performance tracking.
- Drive process standardization and continuous improvement initiatives.
- Coordinate with cross-functional and global stakeholders to resolve issues.
- Support transformation projects and process transitions.
**What makes you a good fit**:
- Strong customer service and operational execution skills in a GBS or shared services environment.
- Analytical mindset with solid digital skills, including Excel and reporting tools (Power BI preferred).
- Experience working with ERP and CRM systems (SAP, Salesforce or similar).
- Ability to collaborate cross-functionally in a regional and global setup.
- Proactive,



structured, and improvement-driven way of working.
**Some perks of joining Henkel**:
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Integral wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Flexible Benefits
- Meal vouchers
- Savings fund
- Friday early finish

📌 Gbs+ Customer Service Specialist (Municipio de Huixquilucan)
🏢 Henkel
📍 Municipio de Huixquilucan