We are a growing US-based fashion eCommerce brand specializing in women's clothing. We are looking for an experienced Spanish-speaking Customer Care & Phone Sales Executive who is passionate about delivering exceptional customer service while driving sales through phone conversations.

If you have worked with a clothing or fashion brand, have retail and eCommerce experience, and enjoy helping customers while closing sales, we'd love to hear from you.

Key Responsibilities

- Handle inbound and outbound customer calls in Spanish.
- Provide outstanding customer support via phone, email, and chat.
- Convert customer inquiries into sales through effective phone-selling techniques.
- Assist customers with product recommendations, sizing, orders, exchanges, returns, and general inquiries.
- Follow up with leads, abandoned carts, and existing customers to maximize sales.
- Resolve customer concerns professionally while maintaining a positive customer experience.
- Accurately update customer information and order details in the CRM system.
- Collaborate with the internal US team to ensure excellent customer service.

Required Qualifications
- Native or fluent Spanish speaker.
- Conversational English (required for communication with our internal US team).




- Minimum 2 years of experience in Customer Care and Phone Sales.
- Previous experience working with a clothing, fashion, apparel, or retail brand is mandatory.
- Experience in retail customer service.
- Experience working with an eCommerce business.
- Strong phone sales, upselling, cross-selling, and objection-handling skills.
- Excellent verbal communication and interpersonal skills.
- Reliable internet connection and a professional remote work setup.

Preferred Qualifications
- Experience with Shopify or other eCommerce platforms.
- Experience serving customers in the US market.
- Proven ability to achieve phone sales targets.
- Experience handling high-volume customer interactions.

Mandatory Application Requirements To be considered for this position, please submit: A Loom video (3–5 minutes) recorded in English .

In your Loom video, please cover:

- Introduce yourself.
- Tell us about your customer care experience.
- Describe your phone sales experience.
- Share your experience working with clothing, fashion, retail, or eCommerce brands.
- Explain the sales targets you handled and your achievements.
- Tell us why you're interested in this position.

Applications submitted without a Loom video will not be considered.

📌 Spanish Customer Care & Phone Sales Executive (Fashion / Apparel eCommerce) (México)
🏢 Swastika Web Technology
📍 México