**Descripción de la empresa**
Just 30 minutes from San José del Cabo International Airport, Chileno Bay Resort & Residences, Auberge Collection is a modern beachfront hotel located on Los Cabos' most sought-after swimming beach. Combining a fresh, modern style with an active and inviting atmosphere, the resort offers an ideal getaway for families, friends, and couples alike.
The resort features 101 rooms and 82 spacious two-, three-, and four-bedroom villas with panoramic ocean or mountain views. At its heart lies a stunning three-tiered infinity pool, complemented by a swimmable ocean cove and the H2O Cave, which hosts a wide range of water activities. Wellness takes center stage at Sol, The Spa at Chileno Bay, a serene sanctuary offering transformative rituals and a movement studio designed to nourish the mind, body, and spirit. Guests can savor innovative Latin-contemporary cuisine at the open-air COMAL restaurant, Mediterranean-inspired dishes at YAYA, and tacos and tequila with their toes in the sand at TnT.
**Descripción del empleo**
The F&B; Luxury standards Specialist is responsible for elevating the guest dining experience by coaching and training F&B; teams across all restaurants and bars in alignment with Auberge’s AU standards, Five-Star service expectations, and current luxury hospitality trends. This role collaborates closely with outlet leaders, the Wine Manager, and Bars Manager to deliver inspiring, skill-building sessions, and personalized pairing training. The trainer plays a vital role in creating a culture of passion, excellence, storytelling, and continuous learning in every service moment.
**Key Responsibilities**:
**Luxury Service Training**
- Design and deliver engaging F&B; training programs that reinforce AU service standards (Authentic Connections, Remove Obstacles, Create the Unexpected).




- Train all front-of-house F&B; staff in luxury service behaviors, Forbes standards, and storytelling techniques.
- Lead service simulations and roleplays that reflect real-life guest scenarios across breakfast, lunch, dinner, and bar settings.
**Collaboration & Cross-Departmental Support**
- Work hand-in-hand with Outlet Managers, Chefs de Cuisine, Wine Manager, and Bars Manager to align on training needs and content.
- Support new outlet openings, menu changes, and wine list launches with focused training.
- Participate in pre-shift briefings, tastings, and floor presence during key meal periods to coach in real time & evaluate the impact of service training.
- Coordinate with the Quality Manager to analyze audits, guest feedback, and service trends to define training needs and departmental goals.
- Support onboarding of new team members with an inspiring, operations-based orientation.
**Beverage & Pairing Expertise**
- Coordinate regular wine and cocktail tastings in partnership with the Wine Manager and Bars Manager.
- Organize with Wine Manager & Bars Manager training on wine, spirits and other beverage training needed to elevate team performance and knowledge.
- Develop pairing guides and storytelling tools that empower servers to upsell with confidence and elegance.
- Train teams on general beverage knowledge, serving etiquette, and how to identify guest preferences.




**Quality Assurance & Guest Experience**
- Conduct service observations across F&B; outlets to ensure consistency in luxury service.
- Support outlet leadership in post-service debriefs and performance evaluations.
- Stay up to date with integral luxury dining trends and incorporate them into training content and coaching.
**Requisitos**
- 6+ years of experience in luxury hospitality in managerial/executive positions, preferably in F&B; training, service coaching, or fine dining operations.
- Experience in all F&B; operations (restaurants, pool, in room dining,bars,etc.) Deep understanding of luxury service principles, Luxury standards, and premium guest engagement techniques.
- Excellent communication and facilitation skills; able to inspire teams at all levels. Strong knowledge of wine, spirits, and pairings; WSET or sommelier certification is a plus.
- Experience working in high-end restaurants, resorts, or private clubs is preferred. Bilingual (English/Spanish) is a must.
**Información adicional** About Auberge Collection**
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
**About**_Friedkin_**:
- Friedkin_ is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by C

📌 Luxury Standards Specialist - F & B (Cabo San Lucas)
🏢 Chileno Bay Resort
📍 Cabo San Lucas