L2 Support Specialist
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Location: Mexico
Type: Full-time
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Summary
eClerx is seeking an experienced L2 Support Specialist. The preferred candidate will have high proficiency in UNIX. The candidate will have the ability to understand data models, be well versed with advanced SQL, and be knowledgeable in performance and optimization. In this role, you will be required to read and troubleshoot JAVA code. Prior application support experience is a must.
Responsibilities
High proficiency in UNIX shell navigation and scripting
Skilled at all aspects of SQL development including advanced query and procedure writing
Ability to read and debug programming code in Java, Python
Knowledge of Scripting will be added advantage
Experience tuning SQL code, quality assurance and unit testing
Working knowledge of Control-M, Autosys will be good
Proactive ownership and management of allocated tickets
Prioritize and manage multiple open tickets at one time
Escalate incident tickets through the appropriate channels
Effectively document investigative steps and analysis to escalate technical issue
Investigate any identified issues with the implementation and then proactively drive resolution.
Maintain up to date product knowledge and awareness of new features.
Eligibility Requirements
Ability & willingness to learn business flows
Strong communication skills
Good understanding of urgency, escalation & incident or problem management




Good analytical skills
Financial/Banking industry experience
Comfortable with multi-tasking and working as part of a general team
How to Apply
Click "Apply Now" to submit your resume through our career site
Be sure to include any relevant experience that aligns with the role.
Qualified candidates will be contacted by a member of our recruitment team for next steps
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.​

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
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eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy

📌 Support Specialist (Ciudad de México)
🏢 eClerx
📍 Ciudad de México